Grand Lotto Privacy Policy – How Your Personal Data Is Protected

When you register an account on grand lotto, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the verification process, we may also request a government-issued ID to confirm your identity and ensure you meet the minimum age requirement of 21 years. When you make deposits or withdrawals, we collect transaction details such as payment method, amount in Philippine pesos, and timestamps to maintain accurate financial records. We also collect technical data automatically when you visit our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious behaviour, prevent fraud, and improve the overall performance of the platform for Philippine players. All information collected is limited to what is genuinely necessary for operating a licensed online gaming service and fulfilling our legal obligations.

Grand lotto uses your personal data primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for. We also use your information to verify your identity, comply with anti-money laundering requirements, and meet any reporting obligations required under applicable Philippine regulations. Your contact details may be used to send you account notifications, security alerts, and updates about changes to our terms or this privacy policy. Where you have opted in, we may also send you promotional communications about bonuses and offers available on the Promotion page; you can withdraw this consent at any time by contacting [email protected]. We analyse aggregated, anonymised usage data to understand how players interact with the platform and to make improvements to game availability, mobile performance, and navigation. We do not use your personal data for any purpose that is incompatible with the reasons stated in this policy.

Grand lotto does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a lawful request or are under a legal obligation to do so. If grand lotto undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. All third parties with whom we share data are required to maintain appropriate security standards and are prohibited from using your information for their own independent purposes.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law, which may include financial record-keeping obligations relevant to Philippine gaming regulations. Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. Grand lotto uses industry-standard security measures to protect your personal information, including encrypted data transmission via HTTPS, access controls that limit who within our organisation can view your records, and regular security reviews of our systems. Despite these measures, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to contact us immediately at [email protected] if you suspect any unauthorised access. We take data breach incidents seriously and will notify affected players and relevant authorities in accordance with our legal obligations should a breach occur.

As a player on grand lotto, you have the right to request access to the personal data we hold about you, and we will provide a copy within a reasonable timeframe upon receiving a verified request. You also have the right to request correction of any inaccurate or incomplete information held on your account, and we will update our records promptly once the correction has been confirmed. Where there is no longer a lawful basis for processing your data, you may request deletion of your personal information, subject to any legal retention obligations that may apply. You have the right to object to or restrict certain types of processing, including the use of your data for direct marketing communications, and we will honour such requests without affecting your ability to use the platform. To exercise any of these rights, please contact our support team at [email protected] with your registered username and a clear description of your request, and we will respond as quickly as possible.